FREQUENTLY
ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

What does it cost?

It will depend on the document you are purchasing.

All our documents clearly state their cost.

There are no hidden costs!

How long does it take to answer one of your Online Interviews?

It depends on the document you are purchasing and whether you have all the information you will need to complete the Online Interview when you start.

However, generally, users will finish an Interview within 15 minutes to 35 minutes.

How do I pay for my document?

After completing the Online Interview, you will select the “Pay and submit” button.

You will be taken to our Payment Gateway where you will need to enter an email address that will be used for security reasons and for tacking your payment.

The following payment methods are accepted:

      

  through   

For more information on Instant EFT, you can watch the below video:

Can I pay cash for my document?

YES.

You can now pay CASH for your documents.  We accept cash through a system called SCODE.  SCode is a unique payment platform that allows you to pay for your online purchases in person at over 6,000 South African retailers. You can use credit, cheque or debit card AND cash!

After you have completed your Online Interview and selected “Pay and Submit” you will be transferred to our Payment Gateway where you can select to pay using SCode, you will receive an email or SMS that must be presented at one of the participating retail stores. This email or SMS is only valid for 7 days.

If you choose to receive an SMS, the cashier at the retail store will simply input the 16-digit code received on SMS.

If you choose to receive an email, the cashier at the retail store will scan the emailed barcode if it has been printed. Barcodes shown to cashiers on mobile devices will require the cashier to manually input the 16-digit barcode number.

For more information click the image  .

Can I save my Answers and come back later to finish an Online Interview?

You can save your interview and continue again at a later stage.  Simply select the “Save and Finish Later” button at any time while answering the Interview, you will then be given a unique link that can be used to return and complete your interview.  You may also elect to have the link emailed to you.

What happens if something goes wrong and I lose my answers before I can save my Online Interview?

iLawyer saves your answers for a short time, so if something goes wrong (like, you lose your internet connection; you navigate away from the Online Interview by accident; you run out of batteries; etc.), contact us as soon as you can on support@ilawyer.co.za and we will help where possible.

How do I receive my document?

Your document will be sent to you by email after you have completed the Online Interview and processed payment.

Do I need an email address to use iLawyer?

Yes, you do.  We need to send your personalised document to you and we use email to send all documents to customers.

How long before I receive my document?

Your document will be sent to you by email after our system has finished with it.

The email with your document will usually arrive within 30 minutes but may take longer depending on a number of factors; therefore we suggest you allow 1 working day for receipt after completing the online interview and payment.

Can I edit a document after I have received it?

If you need to make changes to the information you provided during the Online Interview, you can send an email to amend@ilawyer.co.za within 10 working days of receiving your document.  You can also make hand-written changes if you prefer.  Remember that hand-written changes usually need to be signed by all parties.

Do I need to register to use iLawyer?

No, you do not need to register with iLawyer to buy our do-it-yourself legal documents.

However, you will need to provide a valid email address so we can send your personalised document to you.

What format are iLawyer documents?

Your document is in PDF format.

Can I get legal advice from iLawyer?

Unfortunately, you cannot. iLawyer is not a law firm.

 

ANY QUESTIONS?  GET IN TOUCH.

 

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